Refund policy

RETURNS

We would like you to have complete peace of mind when buying products from Vibecraftclothing. You can return all items within 15 days of receipt for a refund of the items purchased. All queries related to Shipping & Returns would be addressed via the returns/exchanges tab on the website. 

Please note:

  1. NO request will be processed through telephone/ social media platforms/ WhatsApp

  2. Note: Our customer service working Monday - Saturday. Customer service will not be available on weekends, All bank & national holidays.

  3. E-mails are replied within a 48 hours TAT.

  4. Whatever products sold above to 35% discount(or similar coupon code), should not be eligible for the Returns & Exchanges. 

  5. 100 rs gets deducted for handling the reverse shipment of parcels in cases of returns.

  6. Products shopped from partner discounts like CRED's only friday or similar events will only be eligible for exchange at an extra cost of ₹150. 

  7. Products bought during annual sale events like birthday sale will only be eligible for exchange.

HOW TO RETURN A PACKAGE? 

To return your order, click on the Exchange & Returns tab > Enter phone/email ID> Enter order number > Agree to the terms & conditions >  Click on Find my order

A confirmation will be shared once the return/exchange request is accepted. 

Note:

  • In case you have opted for Vibecraftclothing to organize the pick-up of your return, our logistics team will organize the pick-up within 5 days of placing the pick-up request. Please do ensure your availability and shipment readiness for handing over the return to the pick-up team. 

  • In case you are self-shipping your returns back to us, please retain your shipping receipt to enable us to track the delivery of your returns to us.

  • For multi-item orders, only one return request is applicable.

  • No returns on International orders.

 

  • RETURNING PACKAGES

IMPORTANT: Please note that items returned without filling out the returns form will not be processed. All returns are subject to the discretion of vibecraftclothing.

  1. All items to be returned should be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with. If the above conditions are not met, to re-ship the product, there will be an additional charge of Rs.100

  2. Please do take care that you pack items securely and safely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. Returns damaged in transit for self-shipped products will be borne by the customer.

This is subject to your return having met the requirements of being unused, returned within 10 days of receipt

CAN I RETURN PRODUCTS I AM NOT FULLY SATISFIED WITH?

To ensure that your shopping experience with vibecraftclothing is completely hassle-free, we provide you the option to return products conveniently and transparently. To be eligible for returns, the products must be in unused and re-saleable condition. You can place a request for returns within 10 days of receiving your product.

Return for non-serviceable pincodes? 

If your PIN code falls outside our pick-up service area, you will need to self-ship the return item (using a reliable courier partner). This is subject to your returns being inspected upon receipt at our end. 

Please make sure that the address is pasted neatly on your returns parcel irrespective of whether it is our pick-up service or if you have self-shipped.

If you have any questions about this Return Policy, please feel free to Contact Us through our Website

HOW LONG WILL THE RETURN PROCESS TAKE?

We will schedule a return pick up within 2-3 working days.

Once we receive your returned item (normally this process would take anywhere between 3 to 12 working days depending on the courier partner & location), we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible.

HOW LONG WILL MY REFUND TAKE?

Your refund will be processed within 72 hours of the item being received at the warehouse & Quality check done (this process can take up to 15 working days, however we will strive to process the same at the earliest)

For COD orders, refund will be issued via UPI through payment link (details will be shared via e-mail)

For Prepaid orders, refund will be credited to the original source.

Note: COD Charges & Cashback will not be refundable.

HOW CAN I INITIATE AN EXCHANGE?

To return your order, click on the Exchange & Returns tab > Enter phone/email id > Enter order number > Agree to the terms & conditions >  Click on Find my order

 

Please note: Size is subject to availability. Exchanged products will not be eligible for further returns or exchanges.
For products with more than 25% discount applied, the convenience fee applied to process the exchange is ₹150.

HOW LONG WILL MY EXCHANGE TAKE? 

For exchanges, the reverse pick up will be done in 2-3 working days (post the request) Return & Exchange request.

Once we receive the request (reverse logistics takes 3-7 working days depending on your location & the logistics partner)

Post Quality check, the requested exchange will be shipped & tracking details will be shared.

Please note: The first exchange is free, and any subsequent exchanges will be chargeable at ₹150 per order.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.